Warranty Policy

Marble Renewal™

1. Overview

Marble Renewal™ is committed to delivering high-quality stone restoration, polishing, and maintenance services. This Warranty Policy outlines the general assurance provided on workmanship and is intended as a guideline only.

This policy is non-binding and does not constitute a legally enforceable warranty unless explicitly stated in a signed agreement.

2. Workmanship Assurance

We stand behind the quality of our workmanship. If any issues arise directly related to the services performed by Marble Renewal™, we will assess the matter and, where appropriate, take reasonable steps to address it.

This may include:

Touch-ups or minor corrections

Reassessment of treated areas

Guidance on proper maintenance

All assessments are conducted at our discretion.

3. Natural Material Disclaimer

Stone is a natural material and may contain:

Variations in colour, pattern, and texture

Pre-existing damage, wear, or structural weaknesses

Porosity that affects sealing and finishing outcomes

As such, Marble Renewal™ does not guarantee:

Uniform or identical results across all surfaces

Complete removal of deep stains, etching, or damage

Permanent results, as wear and environmental factors will continue over time

4. Exclusions

This policy does not cover issues resulting from:

Normal wear and tear

Improper use, cleaning, or maintenance

Use of harsh chemicals or unsuitable products

Water damage, structural movement, or environmental conditions

Work carried out by third parties after service completion

5. Maintenance Responsibility

To maintain results, clients are responsible for:

Following recommended care instructions

Using appropriate cleaning products

Scheduling periodic maintenance where required

Failure to follow maintenance guidelines may impact outcomes.

6. Timeframe for Concerns

Clients are encouraged to report any concerns within 7 days of service completion so they can be promptly reviewed.

7. Limitation of Liability

To the extent permitted by law, Marble Renewal™ is not liable for:

Indirect or consequential losses

Pre-existing conditions or hidden defects

Outcomes influenced by factors beyond our control

8. Policy Nature

This Warranty Policy:

Serves as a general service assurance guideline

Does not replace or override any formal contract or agreement

May be updated at any time without prior notice

Summary

Marble Renewal™ aims to deliver premium results and a high standard of service. While we take pride in our work, the nature of stone and its environment means outcomes cannot be guaranteed indefinitely.